To provide staff who work directly with customers or clients with training in how to develop their
service skills. The main focus is on effective communication skills, handling customer/client needs, creating
first impressions, building and maintaining strong and lasting customer/client relationship or loyalty.

Trained and informed front-line staffs, give the first impression of your organisation and management.
The programme is designed to develop effective communication and customer relationship skills, build
confidence and handle customer needs more efficiently.

This programme will assist people to develop into confident communicators.75-90% of a job role is
communicating mainly with customers, suppliers or other staff.

This programme is designed to develop skills and confidence in staff who work in an administrative role to
better manage their day-to-day work. It enables employees to build good working understanding and
relationships with other people in their work place.

To familiarise participants with basic work practices, tools and techniques in an organisation.