PROGRAMME OBJECTIVE
Many organisations are becoming even more customer focused than ever. Customers in a hospitality environment remember the last experience they had with their point of contact. Housekeeping staff are sometimes that point of contact. Unhappy customers will always tell their story to many people.
TARGET GROUP
The course is valuable for anyone (supervisors and staff) who is involved in housekeeping at a hotel or guest house where accommodation is provided to customers.
TRAINING STRUCTURE
This programme is presented by an accredited trainer, experienced and qualified in corporate management and skill development training. Training is done On-the-job on site and highly practical, where, individual feedback is required. A ‘tips’ check-sheet is provided to assist participants to use daily at their workplaces.
LEARNING BENEFITS
As a result of this workshop, participants will be able to:
• Understand the duties of housekeeping
• Know how to welcome customers
• Ensure guest rooms are cleaned and presented professionally for customers
• Ensure the customer leave very happy with their guests room experience
• Appreciate the importance of working as team in the housekeeping environment
• Understand the importance of presentation, hygiene, safety & cleanliness
DURATION
1 Day
IN-HOUSE CUSTOMISING
This programme can be customised to suit the needs of an organisation for team/ group training.
In-house cost applies. Training outside of Port Moresby is negotiable with conditions.
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
